1.
Moulton Logistics
Los
Angeles, CA-based Moulton Logistics Management is one of the
leading providers of state-of-the-art customer service, to direct
response, retail and multi-channel merchants. The company provides
an array of technology solutions including IVR, chat, automated
callback, 100% call recording, extensive campaign management
and drill down reporting. The company's browser based DR Marketer
Pro software applications are unique in the industry. Agent
solutions are available to match client needs for cost and performance;
including US based and off-shore agents, dedicated and shared
teams, and Hispanic services. DR specialized services include
save the sale programs, logistics, fulfillment, returns management,
sales channel and supply chain campaign integration and reporting.
www.moultonlogistics.com
2. EMS, Inc.
Located
in Omaha, NE, EMS offers customer service solutions for businesses
of every kind. The company is interested in investing its people
and processes into its clients' programs, and in developing
a partner relationship with them. Specialized solutions include
inbound and outbound teleservices, 360° customer service,
technical support, live Internet chat, direct outbound mailing
services, and reporting services. www.emscrm.com
3. Hamilton Contact Center Services
Hamilton
Contact Center Services is a division of Hamilton Telecommunications,
which was founded in 1901 as a local telephone cooperative serving
Hamilton County, Nebraska. In 1961, it was bought by the Nelson
Family and was incorporated in the state of Nebraska. Since
then, Hamilton has grown into a multi-faceted telecommunications
firm providing contact center services, telecommunications relay
services, telephone service, Internet service, long distance
service, information systems, and cable television service.
www.hamiltontm.com
4. MPC Call Centers
MPC's
call center is headquartered in New York, NY. MPC offers services
such as order taking, help desk, customer acquisition, and emergency
response. In business since 1922 and with years of experience
in the call center industry, MPC can customize its services
to accommodate businesses of all sizes and in all industries.
www.mpccallcenters.com
5. Midco Call Center
Midco
Call Center has over 200 agents using the latest technology
to service its clients. Midco's comprehensive training prepares
agents to handle calls professionally. Behind the company is
the strength and resources of its parent company, Midcontinent
Media, Inc., a communications firm in business since 1933. Located
in Sioux Falls, SD, Midco's system is ideal for catalog orders,
lead generation, dealer locate, reservations, and applications.
www.midcocall.com
6. Time Communications
Time
Communications provides call center services 24/7. The company's
call center features order taking via its live answering service.
Located in St. Paul, MN. Time Communications has provided call
center services since 1972. They have partnered with both large
and small businesses, providing quality call center, live answering
and order taking services.
www.timecommunications.biz
7. MAP Communications, Inc.
MAP
Communications, Inc. is a nationwide call center provider that
has been offering custom designed call center solutions to businesses
large and small since 1991. MAP operates four call centers,
the largest being its corporate headquarters. It is an employee-owned
company with corporate headquarters in Chesapeake, VA. www.mapcallcenter.com
8. Contact One Call Centers
Contact
One is a Tucson-based, family-owned company that has been in
business since 1981. The company prides itself on its customer
service and its commitment is to provide all-around services
that help our business clients to prosper. www.wetakecalls.com
9. 1-800 We Answer
1-800
We Answers has been in business for over 30 years, providing
call center services to clients in an array of industries. In
addition to providing business call center services, the company
offers additional tools that help businesses compete, including
voicemail services, fax services, postal services, and pager
and cellular sales. These additional services are ideal for
small businesses, business start-ups, and solo owners and operators.
www.efls.com
10. OnBrand24
Based
in Beverly, MA, OnBrand24 is a full-service, 24/7 domestic call
center offering inbound order processing and customer service,
outbound B2B, level one help desk support, and fulfillment.
The company's goal is to master clients' products, goals and
culture to reflect the personality and philosophy of client
companies 24/7. www.onbrand24.com
